【New Launch】Morse Robomate Laser+ R9

Enjoy greater peace of mind with dedicated warranty protection for your Morse Robomate Laser+ R9.

✅ 2-Year Warranty for Main Unit + Base Station
Covers the main unit, base station, and eligible internal components against manufacturing defects under normal household use, including the motor, internal electronic components, and control system.

✅ 1-Year Warranty for Battery
The rechargeable battery is covered for 1 year against manufacturing defects.

Please note: The battery is a consumable component. Natural reduction in battery capacity or operating time due to normal usage and ageing is not covered under warranty.

✅ 1-Year Warranty for Clean Water Tank
Clean water tank is covered for 1 year against manufacturing defects.

🚫 Adding detergent or any cleaning solution to the clean water tank may void the product warranty.

Normal wear and tear, cosmetic damage, cracks, breakage, deformation, or damage caused by improper handling, impact, or misuse are not covered.

Warranty Service Includes:

✅ Free diagnosis, servicing & repairs for eligible warranty claims
✅ Free return shipping within West Malaysia for eligible warranty claims
✅ Free replacement of eligible internal components, including the motor and internal electronic components
✅ Coverage for manufacturing defects under normal household use

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【🚫 Warranty Exclusions 】

To maintain product integrity and ensure fair warranty service, the following are not covered under warranty:

• Damage caused by misuse, abuse, accidents, dropping, impact, or improper handling
• Damage caused by an incorrect power supply, charger, voltage, or incompatible accessories
• Normal wear and tear, including gradual battery capacity reduction and deterioration of brushes, mop pads, filters, wheels, seals, and other consumable parts
• Cosmetic damage that does not affect product performance, including scratches, discoloration, stains, and dents
• Cracks, breakage, deformation, or physical damage to the clean water tank or dirty water tank caused by impact, dropping, misuse, or improper handling
• Damage caused by non-genuine parts, accessories, cleaning solutions, or unauthorized repairs or modifications
• Damage or malfunction resulting from failure to follow the recommended cleaning, care, and maintenance instructions
• Blockages or damage caused by excessive dirt, hair, debris, foreign objects, or unsuitable liquids
• Damage caused by water exposure to electronic components beyond the product's intended use
• Damage resulting from external causes such as power surges, flooding, fire, accidents, or transit damage
• Commercial or industrial use when the product is intended for household use only